PRIVACY POLICY

Detailers Nexus

Last Updated: June 2025

This Privacy Policy describes how Detailers Nexus, a division of Techno Digital Solution (“we”, “us”, or “our”) collects, uses, and protects information obtained from visitors to detailersnexus.com (“Website”) and clients who engage our services.

By visiting our Website or booking a call with us, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly When you book a Growth Audit call, fill in a contact form, or communicate with us, we may collect:

  • Full name
  • Email address
  • Phone number and WhatsApp number
  • Business name and location
  • Monthly revenue and marketing spend (provided voluntarily during booking)
  • Any other information you choose to share with us

1.2 Information Collected Automatically When you visit our Website, we automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device type and operating system
  • Cookies and similar tracking technologies

1.3 Information from Third Parties We may receive information about you from third-party platforms including:

  • Calendly (booking platform)
  • Meta (Facebook and Instagram) advertising platforms
  • Google advertising and analytics platforms
  • WhatsApp Business

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • To schedule and conduct Growth Audit calls and strategy sessions
  • To provide and manage our digital marketing services
  • To communicate with you about your account and our services
  • To send you relevant information, updates, and proposals
  • To improve our Website and services
  • To comply with legal obligations
  • To protect our legitimate business interests
  • To run and optimise paid advertising campaigns on your behalf (for clients)
  • To generate performance reports and analytics

We will never sell your personal information to any third party. Ever.

3. LEGAL BASIS FOR PROCESSING (FOR UK AND EU VISITORS)

For visitors from the United Kingdom and European Union, we process your personal data on the following legal bases:

  • Consent — where you have given us explicit consent to process your data
  • Contract — where processing is necessary to fulfil a contract with you
  • Legitimate interests — where processing is necessary for our legitimate business interests and does not override your rights
  • Legal obligation — where processing is necessary to comply with applicable law

4. COOKIES

Our Website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our Website.

Types of cookies we use:

Essential cookies — necessary for the Website to function correctly. Cannot be disabled.

Analytics cookies — help us understand how visitors interact with our Website. We use Google Analytics for this purpose.

Marketing cookies — used to deliver relevant advertisements and track campaign performance. These include Meta Pixel and Google Tag Manager.

You may disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.

5. HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers We work with trusted third-party service providers who assist us in operating our Website and delivering our services. These include:

  • Calendly — appointment scheduling
  • Zoom — video conferencing
  • Google Analytics — website analytics
  • Meta Business Suite — advertising management
  • PandaDoc — document management and e-signatures
  • Fireflies.ai — meeting transcription
  • WhatsApp Business — client communication

All service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

5.2 Legal Requirements We may disclose your information if required to do so by law or in response to valid legal requests from public authorities.

5.3 Business Transfers In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Fulfil the purposes outlined in this Privacy Policy
  • Comply with our legal obligations
  • Resolve disputes and enforce our agreements

Client data is retained for a minimum of 5 years following the end of our business relationship for legal and accounting purposes.

Prospective client data (enquiries that did not convert) is retained for 12 months and then securely deleted.

7. INTERNATIONAL DATA TRANSFERS

Detailers Nexus is operated from India and serves clients in the USA, UK, Canada, and Australia. By using our Website or services, you consent to the transfer of your information to India and other countries where our service providers operate.

Where we transfer data from the United Kingdom or European Union, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

8. YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

All users:

  • Right to know what information we hold about you
  • Right to request correction of inaccurate information
  • Right to request deletion of your information
  • Right to opt out of marketing communications at any time

UK and EU users (GDPR):

  • Right of access to your personal data
  • Right to rectification
  • Right to erasure (“right to be forgotten”)
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

California users (CCPA):

  • Right to know about personal information collected
  • Right to delete personal information
  • Right to opt out of the sale of personal information
  • Right to non-discrimination for exercising your rights

Canadian users (PIPEDA):

  • Right to access your personal information
  • Right to challenge the accuracy of your information
  • Right to withdraw consent

Australian users (Privacy Act):

  • Right to access your personal information
  • Right to correct your personal information
  • Right to make a complaint

To exercise any of these rights, please contact us at: hello@detailersnexus.com

We will respond to all requests within 30 days.

9. DATA SECURITY

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure HTTPS encryption on our Website
  • Password-protected access to all client data
  • Limited access to personal data on a need-to-know basis
  • Regular security reviews of our systems and processes

While we take every reasonable precaution to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

10. THIRD PARTY WEBSITES

Our Website may contain links to third-party websites including our social media profiles and service provider platforms. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. CHILDREN’S PRIVACY

Our Website and services are intended for business owners and professionals. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at hello@detailersnexus.com and we will delete it promptly.

12. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.

Your continued use of our Website following the posting of changes constitutes your acceptance of those changes.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Detailers Nexus A division of Techno Digital Solution Email: hello@detailersnexus.com Website: detailersnexus.com WhatsApp:+91 82174 16958

We are committed to resolving any privacy concerns promptly and transparently.

This Privacy Policy was last updated in June 2025 and applies to all users of detailersnexus.com worldwide.